Frequently asked questions

Is the venue close to the local airport?

Yes! The local airport in Southaven is Memphis International Airport, and it is only 15 miles away from the venue. This is around a 20-minute drive from the amphitheater. 

Is there a re-entry policy?

The BankPlus Amphitheater at Snowden Grove has a strict no re-entry policy. If you leave the venue once you are inside, you will not be allowed back in. Be sure that you have everything that you need on your person when you enter the venue. 

What do I do if an event is canceled or rescheduled?

Complete cancellations are not common, but they do happen sometimes. If this does happen to an event that you are planning to attend, you will receive a complete refund. The refund will be sent back to the original payment method. 

Events are postponed or rescheduled more often than cancelled. If your event is postponed, staff at the venue will be working hard to reschedule it. It is very important that you do not discard your tickets if you are in this situation! When the event is rescheduled, your ticket will become valid for the new date. You will also have the same seat that you originally purchased. 

Refunds are available at the original purchase point up to 30 days prior to the new event date if you cannot attend the rescheduled date.